{"id":34703,"date":"2020-04-01T13:49:56","date_gmt":"2020-04-01T11:49:56","guid":{"rendered":"https:\/\/ontranslation.es\/?p=34703"},"modified":"2020-04-01T13:51:24","modified_gmt":"2020-04-01T11:51:24","slug":"atencio-clients-seu-idioma","status":"publish","type":"post","link":"https:\/\/ontranslation.es\/ca\/atencio-clients-seu-idioma\/","title":{"rendered":"Cuida els teus clients, parlin l\u2019idioma que parlin"},"content":{"rendered":"

L’atenci\u00f3 al client en el seu idioma hauria de ser la conseq\u00fc\u00e8ncia de la interacci\u00f3 com a base d\u2019internet.\u00a0<\/strong>Aix\u00f2 explica perfectament que els grans triomfadors siguin les xarxes socials, o que plataformes com YouTube o fins i tot qualsevol diari digital es converteixin en f\u00f2rums amb cada not\u00edcia o v\u00eddeo que publiquen.<\/p>\n

De la mateixa manera, si ens centrem en el sector de serveis en l\u00ednia, veiem que la tend\u00e8ncia, sigui en comer\u00e7 electr\u00f2nic o llocs web d\u2019hotels, \u00e9s donar m\u00e9s protagonisme a l’equip de persones que hi ha darrere del negoci i no al contingut que es pot veure a la pantalla.<\/p>\n

Aix\u00ed doncs, la possibilitat d’establir una relaci\u00f3 comercial humana entre negoci i client \u00e9s cada vegada major i m\u00e9s important<\/strong>. En resum, l’atenci\u00f3 al client, com en una tenda f\u00edsica, \u00e9s vital i l\u2019hem de cuidar.<\/p>\n

 <\/p>\n

Per qu\u00e8 \u00e9s important atendre els clients en el seu idioma?<\/h2>\n

\u00c9s senzill, per\u00f2, mantenir aquesta relaci\u00f3 de manera satisfact\u00f2ria? No, i requereix una gesti\u00f3 professional. Respondre correus electr\u00f2nics, comentaris o opinions dels clients pot semblar f\u00e0cil a priori<\/em>, per\u00f2 qu\u00e8 passa quan el teu negoci ha travessat les fronteres del mercat geogr\u00e0fic\/cultural inicial<\/a>? Com tramites les consultes o les valoracions que no estan en el teu idioma?<\/strong><\/p>\n

Evidentment, no es poden obviar sense m\u00e9s ni m\u00e9s. En un altre article del nostre blog coment\u00e0vem que un 80 % dels usuaris d\u2019Internet no comprarien un producte la descripci\u00f3 del qual no estigu\u00e9s en la seva llengua materna<\/strong>.<\/p>\n

El mateix passa, doncs, amb l’atenci\u00f3 al client. \u00c9s un secret de domini p\u00fablic que la gran majoria de les botigues en l\u00ednia llegeixen i responen les consultes en idiomes que desconeixen mitjan\u00e7ant l\u2019\u00fas de l’eina de traducci\u00f3 corresponent. Malament!<\/p>\n

\u00c9s impossible oferir un servei de qualitat quan no saps ni el que et diuen ni el que dius tu<\/strong>. \u00c9s m\u00e9s, a curt termini suposar\u00e0 la m\u00e9s que probable p\u00e8rdua d\u2019un client, per\u00f2 a llarg termini, si la tend\u00e8ncia es mant\u00e9, suposar\u00e0 una important p\u00e8rdua de beneficis i un dany en la teva imatge que a vegades resulta irreparable. <\/strong><\/p>\n

 <\/p>\n

Compta amb traductors professionals per a l’atenci\u00f3 al client en el seu idioma<\/h2>\n

Per a casos com aquests \u00e9s imprescindible comptar amb un equip de traducci\u00f3 professional.<\/strong> Hi haur\u00e0 qui dir\u00e0 que aix\u00f2 endarrereix massa la resposta al client, per\u00f2 no \u00e9s cert (sabem de primera m\u00e0 que un servei professional i de qualitat no suposa cap endarreriment i, encara menys, una p\u00e8rdua de temps<\/strong>).<\/p>\n

De totes maneres, qu\u00e8 \u00e9s el que \u00e9s primordial? La rapidesa o atendre els clients com t\u2019agradaria que et tractessin a tu?<\/p>\n

 <\/p>\n

Atenci\u00f3 al client en en seu idioma<\/h2>\n

La internacionalitzaci\u00f3 d\u2019una botiga en l\u00ednia<\/a> o del lloc web d\u2019un hotel<\/a>, per posar dos exemples, no es pot limitar a aix\u00f2, al lloc web, sin\u00f3 que ha d\u2019anar m\u00e9s enll\u00e0. De poc serveix tenir el contingut del teu portal ben localitzat si despr\u00e9s no pots prestar un servei d\u2019atenci\u00f3 al client professional als consumidors del teu producte internacionals.<\/strong><\/p>\n

Com passa amb tot a la vida, fer les coses b\u00e9 requereix una inversi\u00f3, que precisament es diu aix\u00ed perqu\u00e8 repercutir\u00e0 positivament en els teus ingressos.<\/p>\n

La traducci\u00f3 professional de les consultes i respostes dels clients \u00e9s fonamental, es tracta d\u2019una inversi\u00f3 segura: \u00e9s r\u00e0pida, fiable i a Ontranslation empresa de traducci\u00f3 sabem com es fa.<\/strong> Cuida els que sustenten el teu negoci, confia en professionals.<\/p>\n

Has tingut mai alguna mala experi\u00e8ncia d’atenci\u00f3 al client per culpa de l\u2019idioma?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

L’atenci\u00f3 al client en el seu idioma hauria de ser la conseq\u00fc\u00e8ncia de la interacci\u00f3 com a base d\u2019internet.\u00a0Aix\u00f2 explica… Llegir-ne m\u00e9s ><\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":28040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[],"tags":[4542,1858,7559,7609,7552],"class_list":["post-34703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-atencio-al-client","tag-comunicacio","tag-comunicacion-internacional-ca","tag-ecommerce-ca-2","tag-internacionalizacion-ca"],"yoast_head":"\nPer qu\u00e8 \u00e9s important l'atenci\u00f3 al client en el seu idioma? | Ontranslation<\/title>\n<meta name=\"description\" content=\"La internacionalitzaci\u00f3 d\u2019una botiga en l\u00ednia o del lloc web d\u2019un hotel s\u00f3n dos exemples de la import\u00e0ncia de l'atenci\u00f3 al client en el seu idioma.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ontranslation.es\/ca\/atencio-clients-seu-idioma\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cuida els teus clients, parlin l\u2019idioma que parlin\" \/>\n<meta property=\"og:description\" content=\"La internacionalitzaci\u00f3 d\u2019una botiga en l\u00ednia o del lloc web d\u2019un hotel s\u00f3n dos exemples de la import\u00e0ncia de l'atenci\u00f3 al client en el seu idioma.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ontranslation.es\/ca\/atencio-clients-seu-idioma\/\" \/>\n<meta property=\"og:site_name\" content=\"Ontranslation\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ontranslation\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-01T11:49:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-01T11:51:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ontranslation.es\/wp-content\/uploads\/2014\/05\/ontranslatio-atenci\u00f3n-al-cliente.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"393\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Oscar Nogueras\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@oscarnogueras\" \/>\n<meta name=\"twitter:site\" content=\"@on_translation\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/\"},\"author\":{\"name\":\"Oscar Nogueras\",\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/#\\\/schema\\\/person\\\/c7074dec905b9c95ae2531524e6fb2bd\"},\"headline\":\"Cuida els teus clients, parlin l\u2019idioma que parlin\",\"datePublished\":\"2020-04-01T11:49:56+00:00\",\"dateModified\":\"2020-04-01T11:51:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/\"},\"wordCount\":643,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ontranslation.es\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/ontranslatio-atenci\u00f3n-al-cliente.jpg\",\"keywords\":[\"atenci\u00f3 al client\",\"Comunicaci\u00f3\",\"comunicaci\u00f3n internacional\",\"ecommerce\",\"internacionalizaci\u00f3n\"],\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/\",\"url\":\"https:\\\/\\\/ontranslation.es\\\/ca\\\/atencio-clients-seu-idioma\\\/\",\"name\":\"Per qu\u00e8 \u00e9s important l'atenci\u00f3 al client en el seu idioma? 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