To make sure you reach your goals, we have a wide network of specialists in different areas of knowledge and language pairs at your service.
At Ontranslation we comply with ISO Standard 9001:2008 for quality management in multilingual communication projects and our methodology allows us to adapt to the needs of each client, no matter how specific. Precisely because we are a mulitilingual communication agency, the success of our projects is based on communication, both with our clients and within our team. It is essential for us to understand the needs of our clients and collaborators. For that reason, we maintain a constant flow of communication between all parties. The client must know how their project is developed and our team must know what the client needs.
This value added of constant communication is supported by a powerful project-management system: our CRM. This platform automates a large part of the information related to each project, allowing us to make contact with both the client and our team members easier and faster with an automated alert system. Likewise, clients have their own profile on the platform, which they can use to request services, download the finished documents or manage invoices.
All of our projects must pass a final quality control screening carried out by our technical team before being delivered to the client. But that’s not all, in addition to monitoring technical quality we also follow up on the level of satisfaction of both the client and our team. This allows us to continue improving at all times and to adapt to the needs of those who work with us, whether clients or collaborators.